Privacy Policy

  • General Policy
  • Awareness
  • Access and Accuracy
  • Security
  • About Cookies
  • Choice
  • Right to Change
  • Legal Disclaimer
  • Copyright Information

Family Express is committed to protect your privacy and personally identifiable information. Our website is designed to collect information from users primarily to enable us to fulfill the money transfer service(s) and secondly to comply with regulatory requirements. Information collected includes but not limited to Name, Address, Date of Birth, Occupation, Phone Numbers, Email and identification details such as driver's license, passport or other government-issued photo IDs.

Personal information may also be used to support build customer relationship, marketing and research, website customization, and website content improvement.

Family Express will only share information with third parties on a “need to know” and only for the third party to be able to comply with their responsibility in the fulfillment of the money transfer service. These third parties include money transfer fulfillment channels such a banks, pawnshops, etc. Third party also includes electronic identity verification service providers for customers who sign up with Family Express through the FAMEX online remittance system or mobile application.

This privacy policy covers Awareness, Access & Accuracy, Security, About Cookies, Choice, Right to Change and Legal Disclaimer related to the privacy of the information you provide via online portal.

Family Express’ Online Privacy Statement provides you information regarding our privacy policy and the practices and choices you can make about the way your information is collected and used. This notice may be accessed from website.

Family Express strives to keep your personally identifiable information accurate. We make every effort to provide you with online access to your registration data to allow you to edit/correct and/or update your information. To protect the privacy and security of your transactions, we take reasonable steps to verify your identity before granting you access or enabling you to make corrections to your user account.

Family Express is committed to protecting the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Many websites, including those owned by Family Express, use cookie technology to help users navigate efficiently. The cookie is a small text file that resides on your hard drive. From time to time, our site(s) will request the cookie from your browser so that we can retrieve the stored information. This allows you to avoid making the same selections over and over again. Family Express does not use cookies to store information, such as credit-card or debit-card numbers.

Please note that with most browsers, a user can set the preferences to show a warning each time a cookie request is received. You can also usually set the browser not to accept cookies at all. However, to make your experience using our online service as convenient as possible, we suggest that you allow your browser to accept cookies.

Family Express will not use or share the personally identifiable information provided to us online in ways unrelated to the purposes described above without your full knowledge and explicit permission. Our website and those of our affiliates may contain links to other websites, and that the privacy practices of these other websites may differ from those of Family Express. This Online Privacy Policy does not apply to other websites. We encourage you to read the privacy policies of all other websites you visit.

Periodically, we review our Privacy Policy and may make changes to the policy after such a review. Please check this page regularly to make sure you have the latest version. Despite any change, we will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your personal information.

Family Express will not sell, rent, or lease your personally identifiable information to third parties. Unless we have your permission or are required by law, we will only share the personal data you provide online with other third-party vendors that are acting to complete the service(s). We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those twelve years of age and under). We will cooperate with law enforcement authorities.

© 2018 Family Express Canada Ltd. All rights reserved. Copyright for all material appearing on this website is owned by Family Express Canada Ltd. Persons accessing this website are authorized to view, copy, and print material from this website for information purposes only. Any other use of this material is restricted to non-commercial purposes and must include this copyright notice. Trademarks and servicemarks for all other products and services appearing on this website are the trademarks and servicemarks of their respective owners.